Pre-Order Policy

Pre-Order Policy

Please read this information to learn more about how our pre-orders work. 

What is a pre-order? 

Simply put, a pre-order is an order you can place for a new item before it is in stock and available for delivery. Generally, it is an item that is new to the marketplace and we have already placed an order with our suppliers for the item. These items are usually in the developmental stages when we create the product listings. The images are taken from prototypes. The finished product that you receive may vary in design, specifications and package contents. Please be ready to assume these risks before placing your order.

Why should I pre-order at Efun.top? 

By placing a pre-order with Efun.top you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. Thus, pre-ordering helps ensure that you will receive the most sought after new products. If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to get the item before it is sold out. Procuring an item on a pre-order basis means that, unless our shipment of the items is lost when coming from our supplier, you are guaranteed to get an item shortly after we receive it.

Pre-sale item keeping value: 

Yes, we promise you the price of Pre sale items. If the item you ordered deduct the price in 1 months , please contact us to get coupon of the difference.(info@efun.top)


Is the item guaranteed to arrive on the estimated availability date? 

No, when an item opens for pre-order, we don't always have the full details on availability from our suppliers. It is important to recognize that ALL pre-orders are offered with ESTIMATED delivery dates. In other words, it is quite possible--and quite common--that pre-order items are delivered later than expected. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time. Always check the product item page for the most up to date information on availability. So please think twice when you place a pre-order.

However , we will make a partly refund to your waiting if you don't cancel the order :

 

What are the chances that my pre-order will not be filled? 

Remote. The only instances where a pre-order will not be filled are if the manufacturer cancels or modifies a case assortment or simply short ships our order. In the event of short shipment, we will prioritize filling pre-orders based on the order they were received. We will then cancel all other outstanding pre-orders and issue full refunds for those orders. We will not offer any compensation to customers for pre-orders that we are unable to fill based on our supplier short-shipping an order. 

Can I cancel or modify a pre-order? 

Absolutely! If at any time prior to your items shipping you wish to cancel or change your order simply email us at info@efun.top. 

How will ship order with multiple items ? 

We will hold your order until all items come in stock and ship all items together . If you need ship seperately please make a seperately order or if you have placed the order , please contact support@efun.top to get it shipped seperately.

What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates? 

 We can ship your order separately if you like ,but an additional shipping cost is needed by your end .

How long will it take to ship out my pre-order once an item is received? 

We begin filling pre-orders the day we receive the items.

I still need help! 

Simply email us at info@efun.top with the details, and we will do our best to resolve it to your satisfaction.

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