1. I have forgotten my password, how to reset the password?
You can contact our customer service: email@example.com. We will send reset password email to your account. Then you can reset the password and log in.
2. Why there is no shipping method to my country?
Sometime it's the system problem, such as we can ship to United States, United Kindom, Canada, Germany and so on. But one day, there suddenly didn't appears the shipping method. In this case, please contact our customer service: firstname.lastname@example.org. The another situation is due to the website was updated, there miss the shipping method to your country. So please also contact our customer: email@example.com. We always here to help you.
3. Can I apply the coupon code after I have placed the order?
Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Please ensure to input your coupon code prior to purchase to receive any available discounts.
4. My coupon code is not available as I forget to use it within 2 months, is that possible I can use it again?
Generally, we will offer the special coupon code for 2 months for the customer, we recommended for use within the time limit. If in the special condition, please contact firstname.lastname@example.org, we would re-active the coupon for you.
5. Why the free shipping service is unavailable now?
Due to our website was updated, the new version is a little different with the old one, including some function. We will do the free shipping service when we are ready to do that.
6. Why some items price is much higher than before?
We will solve this problem recently, pleas don't worry about it. If you are Wholesale account, when you want to place the order, please contact our customer service: email@example.com.
7. Can I pay by Wechat or Alipay?
Yes, you can. Kindly place the pending order first, then contact our customer service on the website directly or mail to: firstname.lastname@example.org.
8. Why the new website didn't have the Live Chat?
Our old customer knows that the old website was too slow to visit, so we updated our website. Even it's the new version, there still exist too many problem with it. So this two month we will take time to fix the problem, such as price, design and so on. When we fix the problem, we will add the Live Chat again. If you have urgent thing need to solve, just chat with us on Facebook. Or email us: email@example.com